Thank you for choosing Colony Florist for your floral delivery needs!
Every order is important to us!
Our shop and delivery hours will vary during major holidays.
Valentine’s Day
Good Friday - Easter
Administrative Professionals Week
Mother’s Day
Thanksgiving
Christmas
** Due to the volume of orders, timed delivery requests can not be accommodated during a holiday**
Hospitals & Nursing Homes
Please confirm with the hospital or nursing home if flowers/gifts can be accepted. It is critical to have the proper name, for example maiden or married name, in order for a gift to be accepted.
Accuracy of Information
Please be absolutely sure that the information you are providing is accurate.
If we are provided with an INVALID address, we will contact you via the phone number and/or email associated with your order and will hold the order until an address can be confirmed. If the address must be updated to a completely new location, the delivery charge will be adjusted to reflect the mileage from the shop.
In the event we are unable to verify (matching the recipient's name to the address provided) a VALID address, we will often attempt a delivery, trusting that it is correct. If we attempt delivery and are unable to complete it due to incorrect information provided to us, the order will be held until we can confirm a correct address and/or phone number for the recipient. To help mitigate the cost and lost time for trying to deliver to an incorrect address, we reserve the right to charge an additional delivery fee before making another delivery attempt.
No One Home
Depending on the delivery location and weather conditions, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
Delivery Calculation Factors
Here, you will find the explanations and mathematical breakdowns for various factors that will affect your total delivery charge.
Distance & Time
Delivery charges are firstly based on distance. Additional fees apply for rushed orders.
These factors are calculated based on the average cost of gasoline, vehicle upkeep, and the average wage of our delivery personnel. Rush fees are calculated on distance as we have less time to prepare the farther away the delivery destination is. When your order is rushed it is made a top priority, often affecting the flow of every employee’s work. For reference, AM delivery means it will be delivered between 9 am and 12 pm, PM delivery means it will be delivered afternoon. If you would like to request delivery for a specific time with no window, (for example, at 11 am on the dot) this will incur a charge of no less than $50.