Delivery Calculation Factors
Thank you for choosing Colony Florist for your floral delivery needs!
On this page, you will find the explanations and mathematical breakdowns for various factors that will affect your total delivery charge.
Distance & Time
Delivery charges are firstly based on distance. Additional fees apply for rushed orders.
These factors are calculated based on the average cost of gasoline, vehicle upkeep, and the average wage of our delivery personnel. Rush fees are calculated on distance as we have less time to prepare the farther away the delivery destination is. When your order is rushed it is made a top priority, often affecting the flow of every employee’s work. For reference, AM delivery means it will be delivered between 9 am and 12 pm, PM delivery means it will be delivered afternoon. If you would like to request delivery for a specific time with no window, (for example, at 11 am on the dot) this will incur a charge of no less than $50. See the chart below for a complete cost breakdown.
Rush within 4 hours
The date will sometimes affect delivery fees as well. For example, we have recently started operating our shop on Sundays. In the past, Sunday deliveries were reserved exclusively for funeral deliveries when no other dates were feasible for delivering. Now, thanks to increased demand, we are offering deliveries for any occasion on this day of the week. On we have a very limited staff (usually one or two people), taking, creating, and delivering orders, the delivery charge will reflect that. If you do not wish to pay an additional fee for Sunday delivery, we will be happy to help you choose a different day that is better suited to your budget. We do not offer AM/PM time options for Sundays unless it is to coordinate with a funeral time. We do not offer PM delivery options for Saturday.
While we do deliver to locations much farther away from the shop that we have in the past, there are a few restrictions. For orders 9-15 miles away from the shop, there is a minimum required product price of $50. For 16-25 miles away the minimum is $75. This is because far deliveries are often made by themselves. Usually, many orders can be taken on one trip, so this order must make up for the fact that it will be traveling alone.
Hospitals & Nursing Homes
For hospitals and nursing homes, we must follow all rules set by the business in question. In addition, we have some of our own rules as well to ensure proper delivery and safety. Each location has different guidelines, but in general, we do not go to patient rooms. Orders for these types of places are delivered to a central location, such as a front desk or a volunteer office. Once left, it is the responsibility of the staff to complete the delivery by placing it in the recipient’s room. This can be immediate or take as long as 3 hours. We have no control over the final delivery timing to these locations.
Accuracy of Information
Please be absolutely sure that the information you are providing is accurate. Our skilled sales staff have many responsibilities, including the verification of the recipient's phone number & address.
If we are provided with an INVALID address, we will contact you via the phone number and/or email associated with your order and will hold the order until an address can be confirmed. If the address must be updated to a completely new location, the delivery charge will be adjusted to reflect the mileage from the shop.
In the event we are unable to verify (matching the recipient's name to the address provided) a VALID address, we will often attempt a delivery, trusting that it is correct. If we attempt delivery and are unable to complete it due to incorrect information provided to us, the order will be held until we can confirm a correct address and/or phone number for the recipient. To help mitigate the cost and lost time for trying to deliver to an incorrect address, we reserve the right to charge an additional delivery fee before making another delivery attempt.
No One Home
In the world of any delivery service, it is not uncommon for our recipients or a family member to be home at the time of delivery. Knowing this, we have a set of rules and protocols to help manage this fact.
Thanks to our nearly 30 years of experience in the floral industry, we trust our delivery driver’s discretion to make a judgment call. When a recipient is not home, there are several factors that we consider before leaving an arrangement. If the weather is fair, the neighborhood is safe, and if there is a protected spot (usually a porch or deck) for the flowers to sit and wait for their new owner, we will leave the arrangement at their home. On occasion, if a neighbor offers, we will leave the arrangement with them to pass on to the recipient once they get home. If conditions are not ideal, or no neighbors around, our drivers will bring the arrangement back to the shop. If an order is brought back to the shop, the recipient has the option to schedule a re-delivery or a pickup at the shop.
In all cases, the recipient will be notified letting them know that they have an arrangement waiting for them (either at home, with a neighbor, or at the shop). If the recipient will not be home for a long period of time, we will contact you with further options. However, it is always best to check that your recipient will be home before ordering flowers.